Frequently Asked Questions
Find answers to common questions about our products and services
Our machines are primarily designed for tea leaves, herbs, and other soft-stem crops. Please contact us to discuss your specific crop type.
Yes, we offer OEM and ODM services. We can customize machines according to your specifications, including branding, colors, and specific feature requirements.
Our standard warranty period is 12 months from the date of shipment. Extended warranty options are available upon request.
Shipping time depends on the destination. Typically, delivery takes 15-30 days via sea freight and 7-15 days via air freight. We work with reliable logistics partners to ensure timely delivery.
Absolutely. We provide comprehensive after-sales support including technical documentation, video guidance, and spare parts supply. Our team is available via email, WhatsApp, and phone.
Our MOQ is typically 10 units for standard models. For sample orders or trial orders, please contact us directly for special arrangements.
Yes, we welcome factory visits. Our facility is located in Hohhot, Inner Mongolia, China. Please contact us in advance to arrange a visit.